Gorgias
Category: Customer Support · Connection: API key · Status: Beta
Gorgias is a customer-support helpdesk for ecommerce brands. Connecting it surfaces ticket volume, response time, and resolution metrics in Ignyte IQ — useful for correlating support load with order volume, refund rate, or campaign launches.
Before connecting
Section titled “Before connecting”- Source-platform requirement: Gorgias admin with API access enabled on the account.
- The Gorgias subdomain (e.g.
acme.gorgias.com) is known — connection requires it alongside the API credentials.
Connecting
Section titled “Connecting”- Go to Settings → Integrations and select Gorgias.
- Enter the Gorgias subdomain, API username, and API key.
- Click Connect.
- The integration appears as Connected, with initial sync running.
For the full connection-method walkthrough, see Connect a datasource.
Data provided
Section titled “Data provided”- Ticket volume per period
- First-response and full-resolution time
- Tickets by channel (email, chat, social)
- Tickets by tag / category when tags are configured in Gorgias
What this powers
Section titled “What this powers”- Support-volume tiles on Brand Overview when Operations is enabled
- Cross-correlation of support load with order spikes or refund spikes
- Optional drilldown in Explore → Operations
Troubleshooting
Section titled “Troubleshooting”- Connection fails — confirm all three fields match the Gorgias account: subdomain (case-sensitive), API username (an email address), and API key.
- Ticket counts don’t match Gorgias — confirm the date range and time zone match. Gorgias defaults to the account’s local time.
- Data appears to lag the source platform — check the Data panel for sync timing. See Data freshness.