Fulfillment metrics explained
The fulfillment metrics on the Fulfillment dashboard:
| Metric | Description |
|---|---|
| Fulfillment Speed | Average days from order placed to order fulfilled |
| Fulfillment Rate | Fulfilled orders ÷ Total orders in the period |
| On-Time Rate | Orders fulfilled within SLA ÷ Total orders |
| Unfulfilled Order Aging | Distribution of unfulfilled orders by days outstanding |
Inputs
Section titled “Inputs”These metrics require fulfillment timestamps from the ecommerce datasource. Shopify, BigCommerce, WooCommerce, and Amazon Seller typically expose them; some configurations may not.
Common questions
Section titled “Common questions”Why is Fulfillment Speed high for one SKU? Check inventory levels for that SKU; backordered or low-stock items slow fulfillment. The By Product tab on the Fulfillment dashboard surfaces these.
On-Time Rate doesn’t match expectations. The SLA threshold is workspace-configured. Confirm the threshold in workspace settings.