Fulfillment dashboard
The Operations section currently contains one dashboard: Fulfillment. Additional operations dashboards are planned — this article covers everything currently available under Operations in the left sidebar.
The Fulfillment dashboard in Explore → Operations tracks how efficiently orders move from purchase to shipped. Follows the standard four-part Explore layout — header metrics, trend chart, drilldown panel, data table — with metrics drawn from the ecommerce datasource’s fulfillment data.
Header metrics
Section titled “Header metrics”| Tile | What it measures |
|---|---|
| Fulfillment Speed | Average days from order to fulfillment for orders fulfilled in the period |
| Fulfillment Rate | Share of orders in the period that have been fulfilled |
| On-Time Rate | Share of fulfilled orders that shipped within the SLA (workspace-configurable) |
| Unfulfilled Orders | Open orders that haven’t shipped — typically with an aging breakdown |
For full metric definitions and edge cases, see Fulfillment metrics and Metric reference: fulfillment metrics.
Trend chart
Section titled “Trend chart”Plots the selected header metric over the date range. Use Group By to switch between daily, weekly, and monthly aggregation.
Drilldown panel
Section titled “Drilldown panel”Defaults to top fulfillment-laggers — products or fulfillment locations with the longest average fulfillment time. The ranking metric is changeable via the dropdown at the top of the panel.
Data table and tabs
Section titled “Data table and tabs”| Tab | Contents |
|---|---|
| Fulfillment Metrics | One row per fulfillment dimension (location, carrier, or shipping method) with summary metrics |
| By Product | SKU-level fulfillment performance — identifies products consistently slow to fulfill |
Date range, filters, and the trend chart’s metric remain unchanged across tabs.
When to read this dashboard
Section titled “When to read this dashboard”- Spot SKUs with chronic fulfillment issues — the By Product tab surfaces them faster than scrolling Shopify Admin’s order list.
- Track fulfillment performance against an SLA — On-Time Rate is the operational scorecard.
- Diagnose customer-experience issues that correlate with refund spikes — slow fulfillment often precedes elevated refund rates by 1–2 weeks.
Common questions
Section titled “Common questions”Fulfillment Speed differs from the source platform. Fulfillment Speed counts only orders fulfilled in the period; the source platform may include partial fulfillments or pre-orders. Match by fulfillment-status filter.
On-Time Rate is missing. The workspace’s SLA isn’t configured. Set the SLA in workspace settings (or contact support).
Troubleshooting
Section titled “Troubleshooting”- Dashboard is empty — the ecommerce datasource may not expose fulfillment data on this plan. Check the Data panel for the datasource’s status.
- Unfulfilled-orders count differs between this dashboard and Brand Overview — Brand Overview shows a snapshot; this dashboard reflects the active date range. Switch the date range to All time to compare like with like.