Last updated on 1st July, 2026
These Terms & Conditions ("Terms") govern your access to and use of the websites, applications, and services offered by Esvee Research, LLC, a North Carolina limited liability company doing business as Ignyte IQ ("Ignyte IQ", "Company", "we", "us", or "our"), including the analytics platform available at ignyteiq.com and app.ignyteiq.com and any related APIs, integrations, and documentation (collectively, the "Service").
Please read these Terms carefully. By accessing or using the Service, clicking to accept these Terms, or entering into an order or subscription that references them, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" or "Customer" refers to that entity. If you do not agree to these Terms, you may not access or use the Service.
The Service is a software-as-a-service platform that connects to your ecommerce, advertising, and analytics data sources and presents unified metrics, dashboards, and reports. We may update, enhance, or modify the features and functionality of the Service from time to time. These Terms apply to all such updates.
You must be at least 18 years old and capable of forming a binding contract to use the Service. To access most features you must register for an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your credentials.
Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the applicable subscription term, solely for your internal business purposes.
This license is limited. Except as expressly permitted in these Terms, you may not, and may not permit any third party to: (a) copy, modify, or create derivative works of the Service; (b) rent, lease, lend, sell, sublicense, assign, distribute, or otherwise commercially exploit or make the Service available to any third party; (c) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying structure, or algorithms of the Service, except to the extent such restriction is prohibited by applicable law; (d) remove, alter, or obscure any proprietary notices; or (e) use the Service to build a competitive product or service or to benchmark it for a competitor. All rights not expressly granted to you are reserved by us and our licensors.
Access to paid features of the Service requires a subscription. Fees, billing frequency, and plan features are described at the point of purchase or in an applicable order. Unless otherwise stated: (a) fees are quoted and payable in U.S. dollars; (b) fees are exclusive of taxes, and you are responsible for all applicable sales, use, value-added, and similar taxes; (c) subscriptions renew automatically for successive periods equal to the initial term unless cancelled before the end of the then-current period; and (d) you authorize us and our payment processor to charge your designated payment method for all fees due.
Except as expressly stated in these Terms or required by applicable law, all fees are non-refundable and payment obligations are non-cancellable. If any amount is overdue, we may suspend your access to the Service until the balance is paid. We may change our fees on renewal by giving reasonable prior notice.
We may offer free trials or make pre-release, beta, or evaluation features available. Any such trials and features are provided "as is" and "as available", may be modified or discontinued at any time, and are excluded from any service commitments. We may limit or terminate trial access at our discretion.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not, and will not permit any user or third party to:
We may investigate any suspected violation and may suspend or terminate access for conduct that we reasonably believe violates these Terms or is otherwise harmful to us, other users, or third parties.
"Customer Data" means data, content, and materials that you or your users submit to the Service or that the Service ingests from data sources you connect (such as ecommerce, advertising, and analytics accounts). As between you and us, you retain all rights in Customer Data. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data solely as necessary to provide, secure, maintain, and improve the Service and as otherwise permitted by our Privacy Policy.
You are responsible for Customer Data and for obtaining all rights, consents, and authorizations necessary for us to process it. When you connect a third-party account or integration, you authorize us to access and process the associated data in accordance with the permissions you grant, and you remain responsible for complying with the terms of those third-party services. We may use aggregated and de-identified data derived from use of the Service for analytics, benchmarking, and improving the Service, provided such data does not identify you or any individual.
The Service, including all software, technology, text, graphics, and other content we provide (excluding Customer Data), and all intellectual property rights therein, are and will remain the exclusive property of Ignyte IQ and its licensors. These Terms do not grant you any right, title, or interest in the Service except for the limited license expressly set out above.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without restriction or obligation to you.
Each party may have access to the other party's non-public information disclosed in connection with the Service ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, will protect it with the same degree of care it uses for its own confidential information (and no less than reasonable care), and will not disclose it to third parties except to those with a need to know who are bound by comparable obligations. This section does not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or is required to be disclosed by law.
Our collection and use of personal information in connection with the Service is described in our Privacy Policy, and our use of cookies and similar technologies is described in our Cookie Policy. By using the Service, you acknowledge these documents.
The Service may interoperate with or link to third-party products, services, and websites that we do not control. We are not responsible for third-party services, and your use of them is governed by their own terms and policies. We do not warrant and are not liable for any third-party service, and the availability of an integration does not constitute an endorsement.
These Terms apply while you access or use the Service. You may stop using the Service and cancel your subscription at any time in accordance with your plan. We may suspend or terminate your access, in whole or in part, if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that may cause harm or legal liability, or as required by law.
Upon termination, your right to access the Service ceases and any outstanding fees become due. We may delete Customer Data following termination in accordance with our data-retention practices; you are responsible for exporting any Customer Data you wish to retain before termination becomes effective. Provisions that by their nature should survive termination (including sections on intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law) will survive.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR LICENSORS AND SUPPLIERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICE OR ANY DATA, METRICS, REPORTS, OR OTHER OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE. THE SERVICE PRESENTS DATA DRAWN FROM THIRD-PARTY SOURCES; YOU ARE RESPONSIBLE FOR VERIFYING ANY DATA OR METRICS BEFORE RELYING ON THEM FOR BUSINESS, FINANCIAL, OR OTHER DECISIONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR LICENSORS OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THE FOREGOING LIMITATIONS FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.
You will defend, indemnify, and hold harmless Ignyte IQ and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Customer Data or the data sources you connect; (c) your violation of these Terms or applicable law; or (d) your infringement or misappropriation of any third-party right.
We may modify the Service or these Terms from time to time. If we make material changes to these Terms, we will provide notice by updating the "Last updated" date above and, where appropriate, by other reasonable means. Changes are effective when posted. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.
These Terms are governed by the laws of the State of North Carolina, U.S.A., without regard to its conflict-of-laws principles. Subject to any applicable law that provides otherwise, the state and federal courts located in North Carolina will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction and venue in those courts. Each party waives any right to a jury trial to the extent permitted by law. You agree that any claim must be brought within one (1) year after it arises, except where prohibited by applicable law.
These Terms, together with any order and the policies referenced herein, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements on the subject. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control. There are no third-party beneficiaries to these Terms. Notices to us may be sent to legal@ignyteiq.com; we may provide notices to you via the Service or the contact details associated with your account.
If you have questions about these Terms, contact us at legal@ignyteiq.com, or by mail to Esvee Research, LLC (dba Ignyte IQ), North Carolina, U.S.A.