Privacy Policy

Please read this Privacy Policy ("Privacy Policy") carefully as it describes our collection, use, disclosure, retention, and protection of your personal information.

When you visit our website https://www.IgnyteIQ.com or any subdomains (including, but not limited to, app.ignyteiq.com) and use your services, you trust us with your personal information. We take your privacy very seriously. In this Privacy Policy, we seek to explain, in the clearest possible way, what information we collect, how we use it and what rights you have in relation to it.

This Privacy Policy applies to all products, applications, and services offered by Esvee Research, LLC, a North Carolina Limited Liability Company (doing business as Ignyte IQ) ("Company", "we", "us" or "our"), collectively referred to in this Privacy Policy as "Sites".

If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at privacy@ignyteiq.com

1. What information do we collect?

We collect personal information that you voluntarily provide to us when:

register to use our Sites (including free trials);

complete online forms (including call back requests), take part in surveys and download information such as white papers

place an order on our website using your payment details

contact us offline, for example by telephone or SMS, email, post, or in person at events and conferences

interact with us on social media

The personal information we collect depends on the context of your interactions with us and the Sites, the choices you make, and products and features youuse. The information we collect may include the following:

name and contact data, including your first and last name, email address, postal address, phone number, and other similar contact data.

credentials, including passwords, password hints and similar security information for authentication and access to our applications

payment data; we collect data necessary to process your payment if you make any purchases, such as your credit card number and associated security code. All payment data is stored with our payment processor.

contact us offline, for example by telephone or SMS, email, post, or in person at events and conferences

Some information - such as IP address, device information is collected automatically when you visit our Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

We may also obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties in order to enhance the personal information provided by you. In all cases, we will ensure that the third parties are entitled to the information they are sharing with us. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links).

2. How we use your information?

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Please read this Privacy Policy ("Privacy Policy") carefully as it describes our collection, use, disclosure, retention, and protection of your personal information.

When you visit our website https://www.IgnyteIQ.com or any subdomains (including, but not limited to, app.ignyteiq.com) and use your services, you trust us with your personal information. We take your privacy very seriously. In this Privacy Policy, we seek to explain, in the clearest possible way, what information we collect, how we use it and what rights you have in relation to it.

This Privacy Policy applies to all products, applications, and services offered by Esvee Research, LLC, a North Carolina Limited Liability Company (doing business as Ignyte IQ) ("Company", "we", "us" or "our"), collectively referred to in this Privacy Policy as "Sites".

If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at privacy@ignyteiq.com

1. What information do we collect?

• We collect personal information that you voluntarily provide to us when:

• register to use our Sites (including free trials);
• complete online forms (including call back requests), take part in surveys and download information such as white papers
• place an order on our website using your payment details
• contact us offline, for example by telephone or SMS, email, post, or in person at events and conferences
• interact with us on social media

The personal information we collect depends on the context of your interactions with us and the Sites, the choices you make, and products and features youuse. The information we collect may include the following:

• name and contact data, including your first and last name, email address, postal address, phone number, and other similar contact data.
• credentials, including passwords, password hints and similar security information for authentication and access to our applications
• payment data; we collect data necessary to process your payment if you make any purchases, such as your credit card number and associated security code. All payment data is stored with our payment processor.
• contact us offline, for example by telephone or SMS, email, post, or in person at events and conferences

Some information - such as IP address, device information is collected automatically when you visit our Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

We may also obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties in order to enhance the personal information provided by you. In all cases, we will ensure that the third parties are entitled to the information they are sharing with us. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links).

2. How we use your information?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive:

• To facilitate account creation and authentication process with your Consent. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
• To send you marketing and promotional communications for Business Purposes and/or with your Consent. We and/or our third party service providers may use the personal information you provided to us for our marketing purposes, if this is in accordance with your marketing preferences. You may opt ­out of our marketing emails at any time.
• To send administrative information to you for Business Purposes, Legal Reasons and/or possibly for Contractual. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• Fulfill and manage your orders for Contractual reasons. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.
• Request Feedback for our Business Purposes and/or with your Consent. We may use your information to request feedback and to contact you about your use of our Sites.
• To protect our Sites for Business Purposes and/or for Legal Reasons. We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).
• To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and/or possibly Contractual.
• To respond to legal requests and prevent harm for Legal Reasons. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.

3. Do we share your information?

We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. We only share and disclose your information in the following situations:

• Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• Vendors, Consultants and Other Third­Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With your Consent. We may disclose your personal information for any other purpose with your consent.

4. Do we cookies and other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. This section describes our cookie policy, including general information about cookies.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to “remember” who you are and to remember your preferences within our websites, applications or services and which will stay on your computer or device after you close your browser or leave your session in the application or service).

We use the following different types of cookies:
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‍Strictly necessary cookies

‍These are cookies which are needed for our websites, applications or services to function properly.

‍Performance cookies and analytics technologies

‍These cookies collect information about how visitors and users use our websites, applications, and services, for instance, which functionality visitors use most often, and if they get error messages from areas of the websites, applications or services. These cookies don’t collect information that identifies a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies on how to improve our website, applications, and services work.

‍Functionality cookies

‍These cookies allow our websites, applications, and services to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

‍Targeting or advertising cookies

‍These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operators’ permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.

‍IP Address and Traffic Data

‍We keep a record of traffic data which is logged automatically by our servers, such as your Internet Protocol (IP) address, device information, the website that you visited before ours and the website you visit after leaving our site. We also collect some site, application and service statistics such as access rates, page hits, and page views. We are not able to identify any individual from traffic data or site statistics.

Below is more specific information about the individual cookies and analytics technologies that we use.

Google, Google Analytics, Google Adwords: Google Analytics, Adwords use “cookies”, to help the website analyze how users use the websites, applications or services. The information generated by the cookie about your use of the websites, applications or services (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the websites, applications or services compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser or within the application, however, please note that if you do this you may not be able to use the full functionality of this website. By using our websites, applications or services you consent to the processing of data about you by Google in the manner and for the purposes set out above. To find out more, see “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time). To opt out of being tracked by Google Analytics across all websites visit: https://tools.google.com/dlpage/gaoptout. (Retention period: Session/2 years)

Facebook: These types of cookies are used for retargeting, so we can show you relevant ads based on your activity on our Site after you leave it. Information collected includes an identifier, and sometimes your geolocation, device type, and IP address. (Retention: 90 days)
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How to control cookies?
You may be able to configure your browser or our website, application or service to restrict cookies or block all cookies if you wish. However, if you disable cookies you may find this affects your ability to use certain parts of our website, applications or services. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the https://allaboutcookies.org/ website.
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5. How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

No purpose in this policy will require us keeping your personal information for longer than 90 days past the termination of the user's account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How do we keep your information safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee the security of your information which is transmitted to our website, applications or services or to other website, applications, and services via an internet or similar connection. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment. If we have given you (or you have chosen) a password to access certain areas of our websites, applications or services please keep this password safe – we will not share this password with anyone.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards etc.) will not be stored on our servers. If you believe your account has been compromised, please contact us at customer.service@ignyteiq.com

7. Do we collection information from minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at privacy@ignyteiq.com

8. What are your privacy rights?

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/dataprotection/bodies/authorities/index_en.htm

You may terminate your account at any time.
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Account Information:

‍Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. To opt­out of interest­ based advertising by advertisers on our Sites visit http://www.aboutads.info/choices/.

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Opting out of email marketing:

‍You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service ­related emails that are necessary for the administration and use of your account.

9. Do California residents have specific privacy rights?

Yes. If you are resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 179 8.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Sites, you have the right to request removal of unwanted data that you publicly post on the Sites. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Sites, but please be aware that the data may not be completely or comprehensively removed from our systems.

10. Do we make updates to this policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

11. How can you contact us about this Policy?

If you have questions or comments about this policy, you may email us at privacy@ignytiq.com or by post to:

Ignyte IQ
2000 Satinwood Dr.,
Clayton, North Carolina, 27520
United States